ABSTRACT
The basis for developing logistics solutions in cities is to know the requirements and expectations of current and potential transport users and for decision makers to strive to meet them. In building an urban logistics strategy, it is therefore necessary to take into account different stakeholder groups. Building stakeholder relations should be aimed at involving them in the development of a sustainable transport policy for the city. It should be noted, however, that the importance of stakeholders in transport policy is diverse. This assumption was made in the paper, which aimed to identify the role of the various groups of urban logistics stakeholders in the sustainable movement of people. This challenge is subordinated to the methodology proposed in the paper, which combines the analysis of urban logistics stakeholders and the assignment of roles to them in the pursuit of sustainable flows of people in the city with the identification of tasks in which stakeholders characterized by a particular role should be involved. Achieving the stated goal required collaboration with experts. Research on the roles of stakeholders, as well as the tasks in which they should be involved, was conducted in Polish cities. Infrastructure managers, small mobility organisers, public safety organisations and public transport organisations turned out to be the development leaders who, as a result, were recommended to be included in most tasks by local government units of Polish cities. What deserves special attention in the results obtained, on the other hand, is the role of the unpredictable main player, which is other cities.